Shipping & Delivery

SHIPPING – DELIVERY

Delivery Information:

Swanky Pins offer a range of vintage-style lingerie with Fast & Free UK shipping so be assured there will be no nasty surprises at checkout :)

All UK orders are sent via Royal Mail which usually arrives within 1-3 days, although customers should give it 7 working days before contacting us if the item does not arrive.

Order placed before 3.30pm will be shipped the same day and any orders made after this time will be sent the following day. Orders are posted on Saturday mornings but only those placed before 10.30am. Any orders placed after this time will be posted on the Monday.

Any orders not collected (either from a local sorting office or a ‘click & collect’ point), or that are returned due to incorrect address, or taxes and fees not being paid by overseas buyers will incur an administration charge of £5.95. We will also deduct the cost of the original postage from your refund.

Customs Charges

Europe:  Import fees are the responsibility of the buyer – we do not add these at checkout.  Most packages do not incur an extra charge, but if they are held up in customs in the buyers country, it is the duty of the buyer to pay them.  Items are often not returned to us and if they are can take up to 2 months to arrive.  We cannot offer refunds on any items that are not collected if they do not arrive safely back here.

USA:  10% Customs Tax is calculated at checkout based on the value of your order so there are no taxes to pay on arrival, we pay them this end before the item is sent.

Postage Times

According to Royal Mail delivery times are approximately as follows:

UK First Class/Tracked 24: 1-2 working days / Second Class Tracked 48: 2-3 days.
Europe: 5-7 working days
USA / Canada: 7 – 10 working days
Rest of the World: 7 – 14 working days
Guaranteed Next Day Delivery (UK only): Before 1pm the following day. However, orders placed on Friday are not guaranteed by Royal Mail to arrive on a Saturday. They may do, but as it is not guaranteed it could be the following Monday.
Guaranteed Saturday Delivery will arrive on Saturday before 1pm.

Postage Costs:

UK – FREE POSTAGE (2nd class) or £2.99 for Tracked 24 (1 Day delivery)
Guaranteed Next working day Special Delivery (UK Only): £6.95 – Monday to Friday deliveries only.  Any item sent on a Friday is not guaranteed to arrive on a Saturday – although it can do.
Guaranteed Saturday Delivery – £11.95.   For orders placed on a Friday, this will guarantee arrival on a Saturday morning.

Click & Collect – £3.99 (2-4 days) or £4.99 (1 day delivery).  To use the Click & Collect service, check the ‘ship to a different address’ box and enter the delivery address of the store you want it delivered to. Choose the ‘Click and Collect’ postage option. You can check for your nearest store or locker address on the following link:

https://www.evri.com/find-a-parcelshop

Note:  Our local Evri collection is Midday so if orders are placed after this time they will not be collected by the Evri driver until the following day.

Europe: £6.95 (no matter the size of the order)
International/Worldwide: £8.95 (no matter the size of the order)

FREE SHIPPING ON ANY WORLDWIDE/EUROPEAN ORDERS OVER £100

GUARANTEED NEXT DAY DELIVERY ON UK ORDERS OVER £100

NOTE:  Royal Mail cannot deliver to Packstations, used mainly in Germany.  Packstations are owned by DHL which is not compatible with Royal Mail, who use GLS as their carrier in Germany.

RETURNS >>

Swanky Pins thank you for shopping with us, your custom is much appreciated.